Refund and Cancellation Policy
This refund and cancellation policy outlines how you can
cancel or seek a refund for a product / service that you have
purchased through the Platform. Under this policy:
-
Cancellations will only be considered if the request is made
1 days of placing the order. However, cancellation requests
may not be entertained if the orders have been communicated
to such sellers / merchant(s) listed on the Platform and
they have initiated the process of shipping them, or the
product is out for delivery. In such an event, you may
choose to reject the product at the doorstep.
-
ORANGE INFOTECH does not accept cancellation requests for
perishable items like flowers, eatables, etc. However, the
refund / replacement can be made if the user establishes
that the quality of the product delivered is not good.
-
In case of receipt of damaged or defective items, please
report to our customer service team. The request would be
entertained once the seller/ merchant listed on the
Platform, has checked and determined the same at its own
end. This should be reported within 1 days of receipt of
products.
-
In case you feel that the product received is not as shown
on the site or as per your expectations, you must bring it
to the notice of our customer service within 1 days of
receiving the product. The customer service team after
looking into your complaint will take an appropriate
decision.
-
In case of complaints regarding the products that come with
a warranty from the manufacturers, please refer the issue to
them.
-
In case of any refunds approved by ORANGE INFOTECH, it will
take 30 days for the refund to be processed to you.
